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Strategies for Interpersonal Relationships: Understanding and Adapting to Different Personality Styles

Teams often fall apart because of miscommunication, misunderstanding and misinterpretation of information. But if employees understand the personality profile of another person, they are better equipped to respond to that person in ways that are more meaningful. This module focuses on:
  • The classical theories of organizational scientists
  • Stress points, needs, motivations and attributes of each style
  • Analyze yourself, co-workers, partners and other individuals
  • Better understand the intricacies of human behavior

AUDIENCE
This module is designed for all employed who need to understand and adapt to different personality styles of customers and co-workers.

FORMAT AND LENGTH
This module can be presented in one to two days, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Recognize the four basic personality styles.
  2. Respond to each style effectively.
  3. Use verbal and non-verbal clues to identify personality styles.
  4. Understand what motivates each style.
  5. Adapt their style to become more compatible with customers and co-workers.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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