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Strategies for Interpersonal Relationships: Understanding and Adapting to Different Personality Styles
Teams often fall apart
because of miscommunication, misunderstanding and misinterpretation
of information. But if employees understand the personality profile
of another person, they are better equipped to respond to that person
in ways that are more meaningful. This module focuses on:
- The classical theories of organizational
scientists
- Stress points, needs, motivations and attributes
of each style
- Analyze yourself, co-workers, partners
and other individuals
- Better understand the intricacies of human
behavior
AUDIENCE
This module is designed for all employed who need to understand
and adapt to different personality styles of customers and co-workers.
FORMAT AND LENGTH
This module can be presented in one to two days, depending on participants'
skill level and teaching objectives. The module includes:
- Break out groups to solve team
problems
- Discussion on techniques for team
development
- Exercises and presentations
- Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text
and exercises, are bound and three hole punched. The module is divided
into three sections, one for each phase of training: the Pre-Workshop
Assignment, the Workshop Material, and the Post-Workshop Action Items.
Participant's workbooks can be used for classroom instruction or on
a self-paced basis.
The leader's guide contains the same material as
the participant's workbook, with the addition of a section of introductory
notes, answers to exercises and explanatory margin notes. The leader's
notes contain tips and techniques on setting up and administering
the session, checklists, and other teaching aids. Other beneficial
components include:
- A listing of suggested videos
which complement the material.
- Notes which highlight key points,
provide tips for training, and detail competencies to be gained.
- Margin Notes on the workshop
materials which guide the leader through the material and indicate
when to ask questions, encourage discussion, use flip charts,
break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
By the end of this module, the participants
will be able to:
- Recognize the four basic
personality styles.
- Respond to each
style effectively.
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Use verbal and non-verbal clues
to identify personality styles.
- Understand what motivates
each style.
- Adapt their style
to become more compatible with customers and co-workers.
Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com
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