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ESTABLISHING A PHILOSOPHY OF ORGANIZATIONAL EXCELLENCE

The keys to managerial success include leading an organization back to the basics to create an environment which encourages pride, enthusiasm, and leadership. This module focuses on the factors which contribute to organizational excellence, including:

  • Constant pursuit of the customer
  • Constant pursuit of innovation and improvement
  • Constant contact with employees
  • Management approach to encourage employee participation and involvement

AUDIENCE

This module is designed for senior management seeking to establish a new philosophy in the organization and for all employees needing a background on participating in an organization that values excellence.

FORMAT AND LENGTH

This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays

COURSE MATERIALS

The participantís workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leaderís guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leaderís notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:

  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Describe elements of organizational excellence.
  2. List the three phases of organizational excellence.
  3. Identify organizationís philosophy of organizational excellence.
  4. Define what organizational excellence means for their department.
  5. Describe management skills needed in a Phase III organization.
  6. Identify techniques for communicating the philosophy of the organization.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Understand the rights of unionized employees.
  2. Recognize how to establish a collaborative work environment.
  3. Understand the importance of continuous improvement.
  4. Use the concepts of improvement and innovation at work.
  5. Identify sources of negative attitudes and sources of alleviating these attitudes.
  6. Create a collaborative work environment with union employees.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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