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Overcoming Negativity in the Workplace

Complainers, grippers, and unproductive team members bring everyone down. The key to obliterating negativity in the workplace is to understand the underlying problems of how people react under pressure.
  • Uncover the roots of negative behavior
  • Take steps to improve the situation
  • Coach negative behavior using the 5-step process

AUDIENCE
This module is designed for all employees and managers who need to understand and respond to negativity from co-workers and customers.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Identify the signs of negativity in the workplace.
  2. Identify the results of negativity.
  3. Define specific negative styles.
  4. List attitudes, behaviors and words of negativity.
  5. Conduct a coaching session to alleviate negative behavior.
  6. Develop and present an action plan to resolve negativity in their work unit.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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