Home Page

Who We Are

Courses and
Curricula


Organizational
Consulting


Building A
Corporate Learning Environment


View/Download
Whitepapers


Preview Modules

Pricing/
Place Order


Contact Us


 


A Positive Attitude: Your Best Asset

A winning attitude goes a long way with clients and co-workers. It can be argued that some people naturally have a positive attitude, and others must learn it. This module provides participants with an intrinsic sense of pride for themselves, their team and the organization which lends itself to a positive outlook. The discussion includes:
  • Exercises that foster positive attitudes
  • Ways to display your positive attitude to co-workers and clients

AUDIENCE
This module is designed for all employees who need to improve their outlook in order to best represent themselves and the organization to clients and co-workers.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Name the key elements of a positive customer service attitude.
  2. Discuss the elements and explain how attitude translates into action during face-to-face encounters with customers.
  3. Analyze their own performance, identify strong attitude skills, and determine areas that need improvement.
  4. Identify and/or create action items to help improve their attitude skills.
  5. Practice improving their skills in realistic role-play situations.
  6. Analyze and discuss others' skill performance.
  7. Apply attitude skills on the job.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


Website maintained by The Training Registry