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Unleashing the Power of Employee Efficiency

Some employees have better concepts of effective time usage and run on different speeds. Efficiency is a skill that can be learned. In this module, participants learn to:
  • Recognize opportunities to streamline functions
  • Consolidate tasks for maximum efficiency
  • Create more effective procedures

AUDIENCE
This module is designed for employees who need to maximize resources of time, money and effort.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Identify the key elements of efficient customer service.
  2. Discuss the elements and explain how these translate into action during customer transactions.
  3. Analyze their own performance, identify efficiency skills, and determine areas that need improvement.
  4. Identify and/or create action items to help improve their efficiency skills.
  5. Analyze and discuss others' skill performance.
  6. Apply efficiency skills on the job.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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