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Standards & Objectives: Setting Verifiable Objectives with Employees

StandardsTo gain commitment for achieving organizational goals, employees need to understand what is expected of them in a way that is meaningful to them on both a team and an individual level. In this module, participants are given:
  • Management tools of bench marking and best practices
  • Skills in creating verifiable, meaningful objectives
  • Recalibrating standards and objectives for changing times

AUDIENCE
This module is for managers that want to raise the bar and recalibrate employees' job performance standards.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Identify why standards are important.
  2. Identify all of their customers' and their needs.
  3. Identify major service assessment approaches.
  4. Conduct an internal service audit.
  5. Identify categories of service quality standards for their staff.
  6. Set internal service quality standards for their staff.
  7. Articulate the relationship between standards, indicators, and objectives.
  8. Define criteria for writing effective objectives.
  9. Write effective service objectives.
  10. Use service objectives as management tool.
  11. Communicate the service standards to their staff.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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