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Monitoring Performance and Providing Feedback to Employees

Performance ManagementTracking performance requires collecting data and measuring results. Some employees become frustrated when measured by sheer numbers. This module assures that all employees understand the key results to be measured and how they will be held accountable for results. The discussion provides:
  • Practice on providing feedback
  • Skills in instructing and motivating staff
  • Techniques for offering constructive and candid feedback

AUDIENCE
This module is for managers who need skills in providing constructive feedback to team members.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
  1. Identify data collection criteria.
  2. Identify logistical considerations of data collection.
  3. Describe the key result areas that they need to monitor: outcome, process, and structure.
  4. Demonstrate the ability to use flow charts in process improvement.
  5. Describe their specific cycles of service.
  6. Evaluate appropriateness of their methods of measurement.
  7. Describe the dimensions of service quality: measure against standards, perceived quality of others, and number and type of exceptions (complaints).
  8. Identify source of performance feedback.
  9. Track performance with visual charts and reports.
  10. Conduct a performance feedback meeting.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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