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Coaching for Optimal Performance

Developing employee skills requires an honest look at employee behavior and an ability to convey criticism in a useful manner. Coaching is often not done because managers assume that employees have knowledge and skills to do the job. This module teaches participants:
  • Useful methods of observing behavior
  • To communicate frankly with employees
  • To conduct feedback and coaching sessions

AUDIENCE
Managers and peers who need to provide team members with candid, constructive coaching which will enable them to perform better on the job.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

  1. Describe the purpose of coaching.
  2. Identify the coaching needs of their staff.
  3. Demonstrate competence in critical coaching skills.
  4. Plan a Coaching Feedback Session.


Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com



 


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