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Streamlining Business Processes

Improving business operations often means rethinking the function. Streamlining, reengineering and process improvement are all ways to keep employees aware of opportunities to improve processes and create more efficient business processes. This module covers:
  • Creative trouble shooting
  • Looking for opportunities to save time, money and effort
  • Eliminating redundant or unnecessary steps
  • Action plan on a real-life business process

This module is designed for employees who need analytical skills in creating more cost-effective procedures that produce better service to customers, end-users or co-workers.

This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.



  1. Define and identify specific behaviors demonstrating efficiency.
  2. Understand the impact of efficient time usage and effective decision making on productivity and business/work unit effectiveness.

Decision Making and Efficiency

  1. Learn how to eliminate bureaucracy and make decisions.
  2. Develop an action plan to allocate resources for maximum efficiency.
  3. Understand how to streamline processes and systems.

Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com


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