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ISO-900O is a worldwide organization for quality standards and certification. Certification is a comprehensive process that requires a substantial commitment. This module will inform the staff of ISO 9000 requirements and will highlight ways to incorporate the standards into your organizationís quality process. By training employees with this module, they will be able to:

  • Understand the value of ISO 9000 certification
  • Access the resources available through ISO
  • Apply concepts of quality improvement, quality control, design, inspection and control
  • Conduct quality documentation and record keeping


This module is designed for employees who work in organization's who are seeking or have obtained ISO 9000 so they can understand the implication on quality.


This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays


The participantís workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leaderís guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leaderís notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:

  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.


By the end of this module, the participants will be able to:

  • Understand the ISO 9000 standards.
  • Apply the standards as a model for a quality system.
  • Understand the ISO 9000 audit process.

Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com


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