Benchmarking Best Practices
the "best practices" around provides a tremendous source
of innovation and insight into how quality organizations operate.
This training module provides information on the benchmarking process,
- How to get the real information you need
- Replicating good ideas from other organizations
- Measuring against industry quality standards
and tracking progress
This module is designed for employees in positions that study systems,
processes and procedures of model organizations and attempt to duplicate
the innovations in their work units.
FORMAT AND LENGTH
This module can be presented in two to four hours, depending on
participants' skill level and teaching objectives. The module includes:
- Break out groups to solve team
- Discussion on techniques for team
- Exercises and presentations
- Practice sessions and role plays
The participant's workbooks contain reference text
and exercises, are bound and three hole punched. The module is divided
into three sections, one for each phase of training: the Pre-Workshop
Assignment, the Workshop Material, and the Post-Workshop Action Items.
Participant's workbooks can be used for classroom instruction or on
a self-paced basis.
The leader's guide contains the same material as
the participant's workbook, with the addition of a section of introductory
notes, answers to exercises and explanatory margin notes. The leader's
notes contain tips and techniques on setting up and administering
the session, checklists, and other teaching aids. Other beneficial
- A listing of suggested videos
which complement the material.
- Notes which highlight key points,
provide tips for training, and detail competencies to be gained.
- Margin Notes on the workshop
materials which guide the leader through the material and indicate
when to ask questions, encourage discussion, use flip charts,
break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
By the end of this module, the participants
will be able to:
- Identify standards
to be benchmarked.
- Identify sources of information
for standards of benchmarking.
Assess the gaps
in service delivery.
- Determine best practices
- Observe and study
- Implement improvements.
Merit Training Corporation