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Benchmarking Best Practices

Researching the "best practices" around provides a tremendous source of innovation and insight into how quality organizations operate. This training module provides information on the benchmarking process, including:
  • How to get the real information you need
  • Replicating good ideas from other organizations
  • Measuring against industry quality standards and tracking progress

This module is designed for employees in positions that study systems, processes and procedures of model organizations and attempt to duplicate the innovations in their work units.

This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.


By the end of this module, the participants will be able to:

  1. Identify standards to be benchmarked.
  2. Identify sources of information for standards of benchmarking.
  3. Assess the gaps in service delivery.
  4. Determine best practices of organization.
  5. Observe and study the process.
  6. Implement improvements.

Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com


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