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Creative Problem Solving With the 4-Step Process

Employees are often the best problem solvers -- they know the situations and see first hand the results of the problem. Involving them in the problem solving process and keeping them aware of how they impact the team can be a refreshing source of bright ideas. The four-step process includes:
  • Identify the problem and the opportunity gaps
  • Analyze the problem using data analysis and collaborative tools
  • Generate and evaluate ideas and make a decision
  • Decide on an Action Plan: Names, Dates, Details

This module is designed for team members who need to be able to identify root causes, brainstorm alternatives, and develop action plans to implement a workplace problem.

This module can be presented in one to two days, depending on participants' skill level and teaching objectives. The module includes:

  • Break out groups to solve team problems
  • Discussion on techniques for team development
  • Exercises and presentations
  • Practice sessions and role plays
The participant's workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.

The leader's guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader's notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
  • A listing of suggested videos which complement the material.
  • Notes which highlight key points, provide tips for training, and detail competencies to be gained.
  • Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.


By the end of this module, the participants will be able to:

  1. Identify the steps in the Improvement Process.
  2. Identify techniques for implementing an Improvement Process.
  3. Use data sources effectively.
  4. List steps in the Problem Solving Process.
  5. Use the Problem Solving Process.
  6. Conduct a problem-solving brainstorming session.
  7. List the service quality problems in their workplaces.
  8. Create an action plan for solving a quality in their department/work unit.

Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com


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